Satisfying construction customers is our priority
In early 2023, ECT initiated a satisfaction survey among all its customers. The aim was to measure the level of satisfaction throughout the customer journey and the quality of the customer experience. The questions related to support and commercial follow-up, the treatment of preliminary acceptance requests and the quality of the reception of excavated soil on our sites.
The results of the survey demonstrate the quality of our teams, solutions and services. And reinforces our leadership.
- 92% satisfaction with our support and commercial follow-up
- 93% satisfaction with our support and processing of preliminary acceptance requests
- 91% satisfaction with the quality of information to access our sites
- 86% satisfaction with the speed of reception of excavated soil on our ECT sites
The full results of the survey are available.
